Many people are taking to the internet for reviews before buying a product, but not everyone is savvy enough about how search engines work. FeedbackFive automates requests for Amazon review responses with best practices like never mentioning your email address or asking for money in return.
FeedbackFive is a software that allows you to automate follow-up emails and Amazon request a review. It is an easy way to keep track of your customers, their needs, and the progress of your business.
There are several Amazon seller tools to choose from. They all offer to boost consumer involvement and, as a result, your company’s reputation. But how do these technologies operate in practice, and which ones are the best?
Here, we’ll take a look at one of the most popular, FeedbackFive, to see whether it’s worth investing in.
What precisely is FeedbackFive?
FeedbackFive is one of the most well-known Amazon feedback and review management systems. It has a large fanbase and a great reputation, having been operating since 2009.
Its key objectives include:
- Notify you as soon as possible if there are any unfavorable reviews.
- Make an engaging CTA (call-to-action) ways to get consumers to provide feedback
- Keep your brand’s Buy Box safe.
- Maintain the reputation of your company.
- Automated answers and personalized email templates may help you react to consumers quickly.
This program also allows you to look back on your store’s previous performance. Instead of depending on guessing, you may make data-driven improvements to your company’s strategy by looking at this data.
A Breakdown of FeedbackFive’s Tools & Features
Before you buy FeedbackFive, familiarize yourself with some of its key tools and capabilities and how they might help your Amazon store:
Automated Email
Automated Email is arguably the most important part of any feedback management system.
Even if you’ve never used an Amazon seller tool before, its user interface is straightforward to use and comprehend.
As part of FeedbackFive’s Automated Email, you can browse its email template gallery. This gallery is fully searchable, simplifying the process of finding the perfect background theme and text for the message you want to send out.
You may now use emojis in your email messages with FeedbackFive. While it may not seem to be a huge issue, emojis may significantly improve your email Rates are open..
Automated Email will certainly help you increase engagement and feedback from your customers. However, customers may not be compelled to interact if your messages aren’t personalized enough.
When it comes to personalization, certain Amazon seller software falls short. The Campaign Rules Editor in FeedbackFive allows for customisation. You may use this feature to guarantee that individual consumers get highly tailored messaging.
The fact that this personalization is only accessible if you buy the Pro or Enterprise plans is a disadvantage.
Alerts for Negative (& Neutral) Feedback
You will have complete discretion over how FeedbackFive alerts you of product reviews as a FeedbackFive member. You may get these alerts through text message or email.
Some users like going through each piece of negative feedback as it arrives. If your business gets hundreds of reviews per month, this may not be feasible.
Depending on your choices, you may get individual alerts for each item of feedback or a daily report including them all.
When consumers submit bad product reviews, how you respond reflects on your brand. Every time a review comes in, you should be aware of it. This allows you to reply fast and effectively.
Your company’s image will improve as a result of your competent reaction. If you go about it the right way, you may even be able to have the review erased.
You may sign up for notifications regarding neutral reviews if you wish. While neutral feedback is less harmful to your business, you should still respond to it. Neutral remarks might help you see issues you weren’t aware of. They can help you enhance your product, customer service, and overall brand.
Overall, we like the flexibility that this Amazon seller software provides for monitoring feedback notifications.
Data & Analytics Tracking
You may access FeedbackFive’s email analytics area if you have the Pro or Enterprise subscription. This section of the program provides thorough breakdowns of a variety of indicators. You can tell which emails are effective and which aren’t by looking at these figures. The following are some KPIs to consider when you create your Amazon strategy:
- Rates of unsubscribe/blacklisting
- Rates of conversion/click-through
- Rates are open.
It might be difficult to keep track of who is getting which emails when you use FeedbackFive’s email customisation tools. The analytics section includes summaries of important data such as:
- Emails sent in total
- The percentage of people that opened your emails
- Number of unique email openings
We like how you can utilize these stats to improve consumer engagement by adjusting your email designs. If you ever get stuck and don’t know what modifications to make, FeedbackFive has lots of training information to guide you through the process.
Email Templates with Professional Translations
Getting your product recognized by expanding into multiple Amazon markets is a smart strategy to do it. You will, however, be unable to comprehend all of your worldwide consumers’ various languages.
To provide the greatest product in your sector, you must communicate with all of your consumers.
FeedbackFive allows customers to have their email templates professionally translated if they offer their items on any of the following marketplaces:
- Spain
- Mexico
- Italy
- Germany
- France
When you opt for these Email Templates with Professional Translations, you won’t have to make any grueling changes to your current campaign.
You may effortlessly send your current emails to various consumers while remaining certain that they are well-written and intelligible. Even if your consumers don’t speak your native language, you’ll promote participation!
What Sets FeedbackFive Apart?
All of these capabilities are necessary, yet they are all included in most Amazon seller tools.
So, what distinguishes FeedbackFive from comparable products?
As an Amazon seller, you’re well aware that customers may submit reviews anonymously or under a different identity. It’s tough to tell who wrote a bad review since they’re anonymous.
FeedbackFive can help in this situation. On your Amazon seller account, the program matches reviews to purchasers. It can pinpoint which order resulted in a poor review.
This is an outstanding feature. Five Pro Feedbackvides this information via its well-developed algorithm, which Amazon does not provide directly.
There’s no justification for ignoring unfavorable feedback now that this tool is available. You may quickly contact the purchaser who wrote a poor review. You may recognize their worries and provide a remedy in your discussion with them. This method, when done over time, can do wonders for your brand’s reputation.
How many ASINs am I allowed to track?
The quantity of ASINs you can track is determined on the plan you choose. Your monthly package will include anything from 2 to 10 ASINs.
However, we’ve discovered that certain large-scale merchants need more than 10 ASINs to monitor. This isn’t a problem with FeedbackFive. You may monitor more ASINs for as low as $.05 apiece.
Is it possible to track a competitor’s ASIN?
Yes! On Amazon, you can track any ASIN, even if it is not your own. This is an excellent approach to learn what customers think about rivals’ offerings. You’ll be able to figure out what they want and make changes appropriately.
How is the customer service at FeedbackFive?
We have not encountered any issues with FeedbackFive’s customer support in our experience. We’ve seen that its customer support agents are well knowledgeable about your company and its objectives. They will always go above and above to provide complete assistance.
Privacy Policies at FeedbackFive
FeedbackFive offers a safe privacy policy as part of its superior customer service. On its website, the corporation is quite open about its privacy policies.
Third parties providing services on FeedbackFive’s behalf, for example, are not bound to use personal data for any other reason.
What is the purpose of FeedbackFive?
Amazon marketplaces in ten different countries support FeedbackFive:
- The U.S.
- The U.K.
- Australia
- Mexico
- Canada
- Italy
- Germany
- India
- France
- Spain
FeedbackFive will help every Amazon seller that is participating in one of these marketplaces and wants to enhance their sales. Whether you’re just starting out as an Amazon seller or have been doing so for a while, there’s a plan that will suit your requirements.
FeedbackFive also provides reputation management services to vendors in more than 100 countries.
Are There Any Negative Effects of FeedbackFive?
We noticed virtually nothing wrong with FeedbackFive after reading other people’s reviews and testing it out for ourselves.
The software’s aesthetics are one possible disadvantage. It isn’t the most enticing program on the market. It is, however, simple to use and gets the job done.
Five PricingFeedback
FeedbackFive features a flexible price structure. Every vendor will be able to locate something that suits them. There are four distinct plans to pick from:
Five Lite Feedback
Small businesses will benefit from the Lite plan. This plan is ideal if you are just starting out as an Amazon seller or selling as a hobby. This account allows you to send 50 emails each month, monitor two ASINs, and manage three email campaigns.
The Lite plan will cost you nothing month after month, so there is no financial risk! However, it is limited to one person and only contains one Amazon shop.
Despite its limitations, this plan is an excellent way to try out FeedbackFive and see whether you might benefit from a more complete plan.
Five Fundamentals
Five Fundamentals will cost you $9.99 per month. In some ways, it’s very similar to the Lite plan. The Basic option comes with limited features and includes one Amazon store. It also lets you track two ASINs and manage three email campaigns.
The Basic plan, on the other hand, allows you to send 250 emails every month automatically, which is a significant improvement over the Lite plan. It’s worth $10 per month for bigger vendors to be able to send five times as many emails to their consumers.
It’s also worth mentioning that FeedbackFive permits unlimited users beginning with the Basic package. Anyone on your team may keep an eye on your campaigns and make changes as required.
Five Pro Feedback
Five Pro Feedback costs $29.99 per month. From month to month, this plan lets you send out 1,500 emails and track 5 ASINs. It includes two Amazon stores instead of just one with all of the FeedbackFive features. Plus, you can manage ten email campaigns every month.
FeedbackFive Business
FeedbackFive Business starts at $59.99 per month. It includes 5 Amazon stores, all of FeedbackFive’s features, and the ability to track 10 ASINs. You can also manage an unlimited number of email campaigns.
You may send 8,000 emails per month on the Enterprise plan’s most basic level. You may increase costs by sending out additional emails:
- $99.99/month for 20,000 emails
- $174.99/month for 50,000 emails
- $249.99 per month for 100,000 emails
- $449.99 per month for 250,000 emails
- $649.99 per month for 500,000 emails
- $899.99 per month for 1,000,000 emails
Will I have to sign a contract with FeedbackFive?
As your company expands, FeedbackFive makes it simple to adjust your strategy. You may also cancel at any moment, regardless of your plan.
As you approach your monthly email limit, this program will give you warnings so you may adjust your subscription if necessary. This way, you won’t miss out on vital consumer comments and reviews.
Free FeedbackFive Trial
You can get a free 14-day trial of FeedbackFive if you’re on the fence about it. This free trial’s genuineness is appreciated. It has a simple registration procedure and does not need a contract or any other obligations.
Plus, it’s 100 percent Amazon-compliant, so you won’t have to worry about Amazon fining you for taking part in the free trial.
Pros and Cons in Conclusion
Here’s a rundown of FeedbackFive’s advantages and disadvantages:
Pros
- You may sign up for a free trial to try out the program before you buy it.
- Any ASIN, even a competitor’s, may be tracked.
- FeedbackFive features a safe and secure privacy policy, as well as excellent customer service.
- FeedbackFive shows you which order resulted in an unfavorable review.
- You can get personalized notifications for negative and neutral comments.
Cons
- Only a few markets have the option to use translated email templates.
- When compared to comparable solutions, the graphic design of this program isn’t the most attractive.
Verdict
For more than a decade, FeedbackFive has assisted Amazon merchants in building brands and increasing revenues. It’s one of the first of its sort, and it’s built a strong reputation since its inception.
Based on our analysis, we believe FeedbackFive is well worth the money. Its ability to determine the source of bad reviews is unrivaled, and it will help you enhance the quality of your goods and customer service.
When choosing the correct plan for your shop, however, you must be cautious:
- How many goods do you presently have on the market?
- What are the objectives of your Amazon store?
When choosing the perfect plan for you, ask yourself these questions. This way, you won’t end up spending too much for things you won’t utilize.
FeedbackFive is a tool that allows you to automate follow-up emails and Amazon Request a Review. Reference: amazon review request tool.
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