Does Amazon Check Returns – What Happens After Refund

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Amazon offers a refund policy for items you purchase that was defective, not as described, or simply unwanted. What happens after your request is accepted? Does Amazon actually check the item before they send it back to you?

Amazon has a great return policy. It is easy to cancel an order and get your money back. However, it can take up to 7 days for Amazon to refund the money.

Amazon is the largest internet retailer in the world. There are millions of items available on Amazon, with a diverse choice of sellers, merchants, and brands from which to choose.

Furthermore, Amazon maintains a total inventory of around 12 million goods across all of its categories. 

With such a wide range of services and products available, plus the fact that Amazon earns over $638 million per day, you may be wondering how the firm manages its orders, returns, and broken goods. 

If you read a lot of product evaluations, you may notice that some customers get things that have been opened or used before.

There’s no need to be concerned since Amazon provides exceptional customer service and will always enable you to return or exchange damaged or undesired products. 

However, how well does Amazon filter these things before shipping them to other purchasers, and do they actively monitor returns?

Returns are checked by Amazon.

Have you ever bought anything from Amazon and got a ragged package that seems to have been opened and resealed before? It makes you worry whether you’re receiving someone else’s leftovers or things they no longer desire. 

You’ll want to be sure you’re paying for quality and receiving a brand new, flawless goods when you buy from Amazon. So, do they even examine returns if we get stuff that were already given to someone else?!

We’ve looked into if Amazon examines returns for you. The majority of the responses seem to be mixed.


With so many goods, sellers, merchants, and things, it seems like Amazon will never be able to thoroughly inspect anything. Some goods seem to be inspected before being sent out or reused, while others do not. 

This might be due to the item’s high worth. A $3 phone cover may not be worth paying someone to thoroughly inspect the goods, while a $500 game system is worth Amazon’s time since they don’t want to lose money. 

You may have even seen videos where YouTubers buy a mystery box of Amazon returned stuff for a few dollars to see what completely functional and in excellent condition items they can locate. 

Some individuals use this as a way to generate money by selling stuff. As a result, it’s evident that lower-value, non-fraudulent products are often overlooked by Amazon and may be lying in warehouses waiting to be bought again or sold in bulk numbers to be disposed of. 

When asked whether Amazon checks returns, a Process Assistant said that yes, Amazon does, but the level of depth and severity of the check depends on the item, whether it is a high-fraud item, and if the consumer has a clean account or returns products often. 

For example, some Amazon customers may buy a product, use it, and then return it for a refund, claiming that it is no longer required or that it is defective. 

As a seller, this is aggravating since Amazon often wants to keep customers happy and will provide a refund right immediately, allowing the consumer 30 days to return the goods.

They may then return the used item, which you are unable to sell, or they may send an empty package or claim the item was lost in transit.

If a consumer acts in this manner regularly, Amazon may inspect the returned item, since fraudulent activity on Amazon may result in a customer’s account being suspended. 

Customers who often return things for refunds or gifts will be flagged by Amazon, who will inspect the item. However, a computer tool may be used to inspect the object for its condition and identify any problems. 

Other high-value products, such as PS5s, iPhones, Xbox and other consoles, and pricey things, will be thoroughly inspected for any defects and either returned to the shop or delivered to other purchasers if there are none.

If a consumer has never returned an item or had any problems, Amazon will usually return the item and issue a refund before they ever get it back, in order to keep the customer happy. They may not even verify the item when it is returned in this situation.

Why doesn’t Amazon inspect every return?

What it all comes down to is Amazon’s incredibly incredible amount of goods and commodities sold every single day. Returns are common in any industry, but you can only image how many Amazon receives every day.


The sheer number of people they’d have to engage to thoroughly inspect all of the returned items would be prohibitively expensive, resulting in losses.

Instead, Amazon streamlines the return procedure. When you request a return, Amazon provides you a pre-paid mailing label. When a delivery service scans that label, Amazon knows you’ve returned the item. 

When the goods return to the Amazon warehouse, they are loosely categorized by category, so books, DVDs, computers, electronics, apparel, CDs, accessories, homeware, and more are among the categories.

After that, the items are sorted and stacked into huge boxes and pallets. These pallets are auctioned off and sold after that. 

These boxes are often loaded with undesired garbage, defective things, or products that have been damaged in transportation or by other methods. The pallet purchasers will then go through the trash and resell what can be salvaged. 

Furthermore, Amazon may perform spot audits in which they inspect things and pricey products. If you have an intriguing return history, they may flag returns for a closer look.


If any problems are discovered, they will reverse the refund that is given immediately when a return is initiated. If your return history is flagged as suspicious, Amazon will hold off on issuing a refund until further investigation is completed. 

Recommended reading:

FBA Inventory Returns And Disposal

Amazon may have inspected and resold every single return in the past, but with the immense quantity of things they currently sell, it is difficult for them to correctly check and deal with the massive volumes of returns. 

The expense of paying staff to physically check and sift through the goods is just more than selling the returned things in bulk. 


To recap, Amazon offers a diverse range of commodities and sells millions of items every day. Due to Amazon’s massive sales volume, they are often unable to thoroughly inspect each and every return. 

The time, money, and effort spent on this, as well as the cost of paying individuals to double-check all of the returns, would result in a financial loss. Instead, Amazon often does not inspect returns unless they are very valuable, and then sells them in bulk in pallets and boxes for others to resale. 


The “amazon refund issued but not received” is a question that asks what happens after an Amazon customer has been refunded. The customer will receive the funds from their bank account.

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