Amazon’s rating system is based on feedback from previous customers, who can leave a review for products they’ve purchased. If you have a product that doesn’t live up to your expectations, Amazon has provided the tools to change your review and get it right.
The “how to change delivery feedback on amazon” is a question that I get asked quite often. Here are the steps you will need to follow in order to update your review.
Changing a review on Amazon usually falls into two categories, each with its own process.
- Changing a review you’ve written yourself if you have second thoughts, and
- To enhance your overall feedback profile, you may change a review of your goods or interactions published by someone else.
Changing Your Previous Review
When it comes to manipulating Amazon reviews, this is “the easiest part” by a long by. Because favorable Amazon evaluations are more valuable to sellers than gold dust.
As a result, Amazon is more rigorous than users about intervening to delete or remove unfavorable ratings – meddling with the honesty of user experience reviews.
It’s a lot simpler for you to modify or remove a glowing review than it is for sellers to change or delete a negative one.
So, how do you go about doing it?
First and foremost, how you edit your review depends on whether you’re using a Internet Explorer or a App for mobile.
- Log in as usual to your Amazon account.
- From the home page, locate the “Accounts & Lists” link in the top right corner.
- That link should be followed.
- You’ll find a list of “Ordering and Shopping Preferences” settings at the bottom left of the “Your Account” page.
- Usually the fourth item down in that list is titled “Your Amazon Profile.” That link should be followed.
- You’ll be sent to your Amazon Profile page after that. You’ll see any and all information you’ve provided on that page, including a photo, any shopping lists or wish lists you’ve created, and so on. However, you’ll locate your Community Activity in the right-hand slot.
- That includes all of the reviews you’ve written. Select the review you wish to change.
- In the upper right corner of your review, you should notice an ellipsis (three dots in a row). You have two alternatives when hovering or clicking on that: “Edit review” or “Delete review.”
- Choose which action you want to do: either completely remove the review and start again, or amend the old review with new material.
- If you wish to revise the number of stars you give the product, you may either add new text at the conclusion of the review – noting that you changed your mind after more deliberation – or just write the review from scratch, as if you hadn’t written a prior version.
- The review will be updated after you save it.
App for mobile
The theory of what you do is the same if you wish to alter one of your reviews using the Amazon app on a mobile device, but some of the exact steps are different.
- Open your device’s Amazon app.
- Three parallel horizontal lines may be seen in the upper left corner of the screen. Simply click on them.
- A drop-down menu will appear. Choose “Your Account” from the drop-down menu.
- On the page that appears, look for “Profile” under “Personalized Content.” That should be clicked.
- Scroll down to “Community Activity” on this page.
- Clicking on “Community Activity” will open up the home of all your reviews, as in the Internet Explorer version.
- As in the Internet Explorer version, look at your listed reviews. Find the one you want to edit or delete.
- Click on the ellipsis (three dots) in the upper right corner of the review you want to read.
- Choose whether you want to modify or remove your review, then make changes and save as instructed. Boom! Changed or removed from the review
Changing or removing another person’s review
This is more of a “hard method” of doing things.
It’s also worth knowing that if someone leaves a negative review, there’s a risk it’ll hurt your chances of getting more sales. On the other side, an image that is excessively uplifting might turn people off, since it seems “too perfect” in today’s world.
So, before you attempt to modify or remove someone else’s review, be sure it’s worth your time and effort.
If you’ve concluded it is, there are two approaches to take: gentle and harsh.
The Soft Approach To Changing An Amazon Review
The gentle approach is the most straightforward thing you can do: react to the review professionally.
If you initiate contact with a customer, never do it with the sole aim of persuading them to modify their review; it’s invasive and stressful, and it’s also unlikely to succeed.
However, letting the customer know that you’re aware of their concerns about their purchase experience with you and that you’re eager and able to do anything you can to remedy it.
If you post a public response, it shows other potential buyers that you were trying to resolve the issues in good faith, and if your neg-reviewing buyer accepts your offer, you have the opportunity to improve their experience, which is a good thing to do in and of itself, but it also opens up the possibility that that changed experience will earn you a changed review.
The Difficulty of Changing An Amazon Review
You’ll have to decide each situation on its own if you wish to go to Amazon customer support and argue your case to have a bad review erased.
That’s because, as we previously said, Amazon has worked so hard to make its rating and feedback system worth its weight in gold. It’s a zone where free speech reigns supreme, and the consumer has a disproportionate amount of power.
Those are the community standards for Amazon.
If the review does not violate at least one of the community rules, Amazon’s odds of amending or removing it are little to none.
So, what should you be on the lookout for that might indicate a violation of Amazon’s community guidelines?
- Any review that contains profanity, harassment, or any language that might be considered harsh. While Amazon puts a lot of power in the hands of the buyer when it comes to reviews, it won’t stand for anything that’s abusive, harassing, or uses language that’s inappropriate for anybody to read (including children, because they use Amazon too). This is the most common line for reviewers to breach, and you may request that the review be deleted as a result.
- Reviews that stray from the subject. This is a far more subtle reason for removal, since purchasers may not realize that reviews are meant to be about the product alone. If they reference you as the seller and their experience with you in that position, they may be considered off-topic, and you may be able to get them removed.
- Customer reviews posted by your competition. It may seem strange, but competitors have been known to publish a barrage of bad reviews in order to sway business their way. To have a bad review deleted, you must be able to verify that this is occurring, which is more difficult than the previous two circumstances – but if you can do it, the negative review will be erased.
- And, strangest of all, any review mentioning comparative price may be erased. “Available cheaper at Wal-Mart” is enough to have a review deleted, since it’s in Amazon’s best interests, as well as yours, to keep purchasers inside the Amazon area.
- If you feel a review violates any of these criteria, contact customer care via your seller account page and request that the review be removed.
The “how to see pending reviews on amazon” is a question that has been asked many times before. It is possible to change the feedback for an item on Amazon.
Frequently Asked Questions
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