How to Contact a Seller on Amazon – Step by Step Guide

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Amazon is one of the most popular online retailers, but it’s also notoriously difficult to contact sellers when you have a problem. Here are some steps that should help you get in touch with your seller like an expert.

The “how to message seller on amazon before buying” is a step by step guide for contacting sellers on Amazon. The process includes what you need to know about communicating with the seller, and how to make sure that your purchase goes smoothly.

Amazon sells and transports things via third-party vendors in addition to providing many of its products directly to customers. So, if you have a product problem or question, it’s preferable to contact the vendor directly.

You have many options for resolving your issue. We’ll go through three different methods to contact with an Amazon vendor here.


1) Using Buyer/Seller Messages to Communicate

If you have previously contacted the seller, you might use Amazon’s buyer/seller messaging feature to restart the dialogue. The steps are as follows:

Go to the “Your Account” section.

From Amazon’s home page, Go to the “Your Account” section. and find your messages. There are various ways to do this, depending on whether you are using the Amazon Prime app or your browser.

Open the drop-down navigation menu on the upper left side of the screen if you’re using the app. “Your Account” is located above “Shop by Department” beneath “Your Lists.”

From the browser, select the “Accounts & Lists” tab, which is on the top right side of the homepage, and you’ll find “Your Account” from the drop-down menu.

“Communication and content” should be found.

Scroll down to the “Communication and content” section, which has many links to your communication and notification preferences. It should be under the “Message Center” option in the Amazon Prime App.

Select “Amazon and seller messages.”

This choice will access your inbox, which will include all previous correspondence with Amazon and third-party vendors. If you’re using the app, look under “Message Center” for “Your Messages.”

Select “Buyer/Seller Messages” from the drop-down menu.

This button is located at the top of your message center inbox. It will display communications between you and third-party vendors when you click it.

Choose a message from the vendor with whom you wish to connect.

You may scroll down or filter messages based on the time you spoke with the vendor.

Select the reply option.

When you press the respond button, a text box appears where you can input your response. A single message is limited to 4000 characters. You may also attach PDF files, pictures, and a Word document as attachments.

2) How to Use the Product Listing Page

If you need to interact with a merchant, take these steps:

Find the product listing for the vendor.

Go to Amazon.com, search for the item you desire, and click on the link to the product listing. If the vendor has one, you may also view the listing via their shop.

On the right side of the page, look for the seller’s name next to “Sold by.”

The “Buy Now” and “Add to Cart” buttons are located on the product page. You’ll notice “sold by” and a link to the seller’s name under these buttons. This link will take you to the seller’s contact page.

You’ll have to scroll down in the Amazon app to discover this link.

“Ask a Question” should be selected.

After you’ve opened the seller’s website, look for the yellow “Ask a Question” button. You can use this button to send a direct message to the seller.

Choose a subject for your inquiry or remark.

Follow the prompts in the drop-down menu to choose a subject for your inquiry. Choose the topic that is closest to your question. Some of the subjects you can select from include product details, product customizations, shipping, and returns & refund policies.

You could also notice buttons asking whether you want to contact the seller about a product they’re offering or an item you’ve previously ordered.

In the text box, type your message.

You will be routed to a new page after selecting the subject. Fill up the blanks with your message. Include vital information such as the product’s order number, name, and specifics of your query.

The text field appears on the same page as the drop-down menu with the topic if you’re using the Amazon Prime App.

Please send your message.

After you’ve finished typing your message, go to the text box and select “send e-mail.” The message will be sent to the vendor, with a copy to you. Allow 48 hours for the vendor to respond.

If they don’t respond or refuse to assist you, you may use Amazon’s A to Z guarantee option to resolve the issue.

To safeguard your privacy, Amazon does not share your e-mail address to the sender. The vendor will instead get an email from an Amazon.com address.

3) Making Use Of The Order Page

If you have made a purchase and are having problems with it, you may utilize the “Your Orders” tab to contact a third-party vendor.

Here’s how to connect using the order page as a reference.

Click the “Returns and Orders” link at the top of Amazon’s website, or go to “Your Orders” from your account page.

Select the drop-down option on the upper left side of your screen in the Amazon Prime app to do so. You’ll notice the Home button; beneath it, choose “Your Orders.”

Then, from the list of orders, locate the item for which you have a question.

Choose from “Order assistance” and “Order problem.”

Select one of the buttons labeled “Order Problem” or “Order Help.” If the third-party vendor fails to fulfill your purchase, these buttons will show. Following the steps to report your issue after selecting these alternatives.

Choose the “Return or replace items” option if your purchase has already been delivered and you’d want to exchange, return, or obtain a refund. If the seller handles the transactions, Amazon will assist you in contacting them. If you’re still having trouble, Amazon’s customer service department can assist you.

If the seller handles shipment instead of going via Amazon, you’ll just see the “Get assistance with order” button.

To give the seller a star rating or any other remark about your purchase experience, click the “leave seller feedback” option.

If you’re unhappy with your purchase, you may submit a review and express your dissatisfaction on this page.

Please contact them through the product listing page.

Go to the product listing page for the item you purchased or are going to buy if you bought or are about to buy anything from Seller X. If you purchased anything, it should appear in your account’s “Your Orders” section.

If not, just go to Amazon.com and search for the goods you want, then browse to the page where your possible seller advertises their item.

If your seller has an Amazon Storefront, you may go there and explore until you locate the product listing page, then proceed in that direction.

Amazon gives a clickable link to the seller’s name and shows the “Sold by” information. On the product listing page, it’s normally beneath the “Add to Cart” and “Buy Now” buttons.

Select your seller’s name from the drop-down menu. It should lead you to their contact and information page.

You should notice a “Ask A Question” option on your seller’s Information and Contact page.

When you press that button, a regular dialogue box will appear. A dropdown menu will invite you to choose a topic for your message.

Product Specifications, Shipping, and Returns and Refunds are some of the topics covered. Choose the one that best meets your requirements.

Toggle buttons may appear to help you distinguish between inquiring about things the seller is offering and asking about products you’ve previously bought from them.

You’ll be directed to the next step in the process after you’ve narrowed down your search this way. There should be a blank text box there.

Fill up the blanks with your enquiry. be as concise and succinct as possible while giving as much relevant information as possible – the product you’re requesting, your order number if you have one, and so on.

Note that if you’re using the Amazon app, the text field will be on the same page as the drop-down menu. Once you’ve fallen down, scroll down.

It’s unusual that this becomes a problem, but your statement in the text box is restricted to 4,000 characters.

You may also add attachments to the text field, which is really useful.

So, if an item has been broken beyond recognition, now is your opportunity to upload the crappy photo you snapped of it when you first opened the box as evidence of your claim’s authenticity.

NB: The attachment option is currently unavailable in the app. If you wish to upload photos, you should use a boring old early 21st century web browser.

Once you’ve finished your enquiry, click the “Send email” button. Amazon will send your question to your seller without formally exposing the seller’s name and address to you.

If you take this route, it’s considered Amazon politeness to let the seller two days to read your inquiry and respond before you contact them again. Be mindful that they, too, are persons with lives of their own and Amazon seller accounts.

Hopefully, everything goes smoothly and they respond immediately, either by providing the information you want or by taking action that meets your needs. If they don’t, you may seek recourse under Amazon’s guarantee program.

They may be found on the “Your Orders” page.

Remember how we said you could discover your vendor in your account’s “Your Orders” section?

Easy. Go to “Your Orders” after logging into your Amazon account.

It will be listed on that page if you’ve previously made an order with a merchant.

(If you’re using the app, “Your Orders” is nestled just beneath “Home” in the dropdown menu on the top left of the screen.)

You have two possibilities if you haven’t already received your stuff. Click “Problem with order” or “Get assistance with order” depending on what you need to chat to your vendor about.

Click on the “Return or replace products” option if you have received your purchase but need to return, exchange, or refund it.

This choice comes with a little stipulation. Some merchants solve these issues on their own. If that’s the case, hitting that button will put you in touch with them via Amazon.

Some other vendors delegate their goods shipment to Amazon. If this is the case, and you are unable to return or replace things via your seller’s link, you should contact Amazon directly, since it is the firm responsible for your item’s delivery.

While there are concerns about doing this in the first place, and while you should attempt to make direct contact first to offer the seller the opportunity to correct any issues with your experience, you may always provide feedback.

That option is available to you for 90 days after you make your purchase, so it’s a fantastic way to inform others if you had a good or bad experience with the seller, including how they handled any concerns or queries you had.

Use the Message Buyer/Seller feature.

If you’ve previously contacted your seller, you may continue the discussion from the “Your Account” tab.

Find your previous messages by clicking on the “Accounts & Lists” tab at the top right of the page. (Again, if you’re using the app, the experience is slightly different. Go to the dropdown on the top left and find the “Your Account” link under “Your Lists”).

Scroll down to the “Communication and content” option on the “Your Account” page. This option will display all of the links to your communication options when you click it.

Look for “Amazon and seller messages.” When you choose that option, an inbox will appear, displaying all of your prior interactions with Amazon and third-party vendors.

Select “Buyer/Seller Messages” from the drop-down menu. This will offer you a condensed list of your communications with your third-party merchants.

When you open the most recent message from the seller you wish to contact, you’ll be able to continue an email conversation with them until any or all concerns between you are addressed.

This is, of course, if you follow their communication standards and guidelines; it is not, in any way, a license to harass or harangue vendors with whom you have a disagreement.

When you select the “Reply” button to respond to an existing message, you’ll see the same kind of text box that appears when you navigate to the product listing page.

You have 4,000 characters to enter your message, and you can attach files if you’re using a web browser (apologies, appsters – this capability is currently only available for web browsers).

Amazon, like previously, never gives you the seller’s direct email address, instead handling the traffic via its own infrastructure.

It’s not ideal to have to communicate with third-party vendors since it typically signifies something went wrong during the routine transaction you were planning.

However, there are various safe methods to contact your third-party seller within the Amazon system, allowing you to report complaints, ask questions, and initiate refunds and returns if necessary.

The “how to contact seller on amazon mobile” is a step by step guide that will help you find the email address of the person you are trying to contact.

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